Thank You for Choosing Our Products

We appreciate your trust in our products. Please take a moment to review our policies, conditions, and processes carefully. This information outlines your rights and responsibilities as a user and provides guidelines on any product you purchase from us, including our refund and cancellation policies.

Return Policy

Our company accepts returns under the following conditions:

1. The product received is different from the description provided.
2. The product is found to be damaged upon opening the package.
3. The package was already opened at the time of delivery.

Returns are accepted within 7 days from the delivery date, provided the product is unused, undamaged, and returned with all original accessories. To initiate a return, please raise a ticket at [support.neuphony.com](https://support.neuphony.com). Note that the return request will be processed only upon submission of supporting evidence, such as unboxing videos or photographs.

*Please note: A full refund will only be issued if the product is returned in an undamaged condition, at the discretion of the company.*

Cancellation Policy

You may cancel your order within 24 hours of placement, and the payment will be refunded according to our refund terms.

Refund Policy

Refunds will be processed within 15 business days under the following conditions:

1. A cancellation request is made within 24 hours of placing the order.
2. A replacement is required due to the product being damaged, different from what was ordered, or if the package was opened before delivery.

For a full refund, the company will conduct a quality check of the returned product. Once the examination is complete, the refund will be processed within 15-21 business days.